How to forward calls to numbers within and outside of Japan

From your app go to My account >> Call Forwarding and follow the instructions.
To forward calls to a number in Japan, please enter a number, including the area code or the mobile prefix. To forward calls to a number outside of Japan, please enter a number, including the country code followed by the area code and the local destination number. Please note that your 050 number must be issued before you can set up call forwarding.

How to improve the sound quality

Go to the app settings >> Account setup >> Audio codecs
Try to switch codecs between GSM (for mobile data) and G.711 (for Wi-Fi).
Please note that G.711 consumes more data.

What is My 050? What environment can the service be used in?

My 050 is a smartphone app for individual use (iOS/Android) that lets you make VoIP calls to regular phone numbers. Apart from cheap international and domestic outgoing calls, the My 050 also provides you with a local phone number totally free of charge for incoming calls. Calls between My 050 users are free of charge. And calls you make to an 050 number are charged as if you are calling an IP phone number. The service requires a stable internet connection (3G/4G/LTE or Wi-Fi) with a speed of over 1Mbps. Data transfer charges will apply when using the app over a carrier's data network. We recommend subscribing to a flat-fee data transfer plan or connect to Wi-Fi.

How to check total talk times and call counts

Go to the app settings >> Usage
You can reset usage and start timing of your talk time from the beginning.

How do I call to a number in Japan or abroad from the app?

Dial the phone number according to the instructions below and press the 050 GREEN button to connect your call. The call will start after the remaining minute's information. 

To call to or within Japan: 

Dial the phone number starting from the area code or mobile prefix. 

For example: 

• to a landline in Tokyo: 0312345678 
• to a mobile phone: 08012345678 
• to a free dial 0120 number: 0120659534
  

To call abroad: 

Dial the country code + area code/mobile prefix without first 0 + phone number 

For example:

• to a landline in NY, USA: 12123456789 
• to a mobile phone in the USA: 13123456789

How to record calls

Go to the app settings >> Preferences >> Call recording >> Record all calls

You can also set a time when to delete the recorded messages.
To listen to a recording:
For Android: please select call history tab and tap on the voicemail icon.
For iOS: please select call history >> recorded >> i (information icon) and tap on a desired voicemail.
You can also send the recorded messages to a pre-registered email address (only for Android users). To do that, tap on the three dots of a recorded message and press Share. When sharing the call recording by email, the email address will be pre-filled using the one registered in the settings above.
In case of iOS, please tap on i (information icon) to send it by Email or AirDrop.

How can I get a 050 number?

To obtain a My 050 number, please submit your ID via this link:

My 050 APPLICATION FORM

The submitted pictures of the IDs must be clear, and readable and the ID expiration date must be more than 30 days prior to the application date. Otherwise, your application won't be processed.

Please note that we will only issue you a My 050 Number after the ID verification process is successful and that this process may take several days. We also may require additional documents if necessary or that you resend the pictures of your ID, in case they are unreadable.

Please read the following information before applying to the service:

[IMPORTANT] My 050 Number Service Charges