2018年6月14日木曜日

Sometimes I get notifications on my phone regarding the expiration of the My 050 app push call feature. What action do I need to take?

On devices running Apple's iOS 13 or later, the My 050 and Cloud Softphone apps will send a notification when the app has not been used for seven days.
This notification indicates that push notifications are about to expire, meaning you will not be able to receive incoming calls (the app will not ring). To renew push notifications, all you need to do is open the My 050 or Cloud Softphone app once, and close it again if you don't need to use it.

There are three types of notifications that you may receive:

Case 1:
Message: "Account [My 050 / Cloud Softphone] is still receiving calls, but will expire soon. Tap here or open the app to continue receiving Pushed calls."
This notification is sent 12 hours and one hour before push notifications expire.

Case 2:
Message: "Your account [My 050 / Cloud Softphone] is about to expire on the push server soon."
This notification is sent when push notifications are just about to expire.

Case 3
Message: "Due to long inactivity, account [My 050 / Cloud Softphone] is no longer receiving calls. Tap here or open the app to continue receiving Pushed calls."
This notification is sent when push notifications have already expired.

These notifications are only sent to iOS devices. Push notifications on Android devices are renewed automatically.
Push expiration will not affect the expiration of your My 050 number or the Brastel account associated with it.

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