Why can’t I receive calls to my Android device?

Settings in the app that might help:

• Settings >> Incoming calls >> Push notifications (Use push notifications)* >> ON. 
• Settings >> Preferences >> Call forwarding >> OFF. 
• Settings >> Preferences >> Other >> Start application after boot >> ON. 
• Settings >> Preferences >> Network (Wi-Fi settings)* >> Prevent Wi-Fi from sleeping >> ON. 

Settings in My Account that might help:

• App >> My Account >> Call Forwarding. Please check if your call settings are not set to forward calls immediately.

Settings in your device that might help:

• Please switch off silent mode in your device. 
• Please switch off the battery power saving mode (stamina mode, doze mode). 
• Please activate the app notifications: Settings >> Sounds / Notification* >> App Notification (Configure notifications)* >> My 050 >> Allow notifications >> ON. 
• Please switch off any data saver in data traffic usage. 

*Note that settings menu names may differ depending on a model of your device or the app version installed on your phone.
The My 050 app offers push notification; however, its delivery is not guaranteed. Furthermore, registering the same Brastel Card information on multiple devices may prevent the push notification from working correctly.
Before paying anything into your account, please first place a call free of charge to this test number: 050-6868-0001 and record a 10-second message after the beep. The recording will then be played back to you. If you can hear the recording, then the app is ready to be used from your device. Please note that this call is for sound quality test purposes only and does not guarantee similar results at all times. Internet/network conditions may affect the quality of the calls.