How to cancel the service?

To cancel your My 050 number, please send us a request to cancel_my050@brastel.co.jp with the information below: 

• - Your full name; 
• - The email address you used during My 050 number registration; 
• - Your Brastel account User ID number (access code); 
• - Your My 050 phone number; 
• - Reason for cancellation. 

All cancellation requests will be processed only during the following business hours: Mon. 9:30 - Fri. 18:30. 

We will try to do our best to process your cancellation request immediately. However, it may take some time. Therefore, please send your request at least 2 business days in advance before your maintenance fee due date occurs. Please note, that we do not process requests on weekends and national holidays. 

After your request is processed, you will receive a notification from us. Please note, that we do not accept cancelation requests by phone, chat, or SNS. Please only email us at cancel_my050@brastel.co.jp